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Right of Withdrawal

Right of Revocation for Consumers (Consumer is any individual entering into a legal transaction for purposes which can not be related to any commercial or self-employed occupational activity.) 

Instructions of Revocation 

Right of Revocation 
You have the right to revoke your declaration of contract in written form without stating any reason within fourteen (14) days . This period of time starts on the day of receipt of the goods by the buyer or a third party, who is not the carrier. To exercise your right of revocation, you have to inform us (esta-diva.com, Georg Haeussler, Tailfinger Str. 35, 70567 Stuttgart, Germany, Tel: 0711-506 23252, support@esta-diva.com) by means of a clear statement (e.g. by postal mail, telefax or e-mail) about your decision to revoke this contract. To do so, you may use our “Revocation Form”, which is, however, not mandatory.

Consequences of Revocation
If you revoke the contract, we have to refund all payments, which we have received from you including shipping costs (with the exception of any additional costs, which occur if you have not chosen our cheapest standard shipment) immediately, and not later than fourteen days after receipt of your notice of revocation. For the refund we use the same method of payment, which you have used for the original transaction, unless we have made another arrangement. Under no circumstances, we will charge you any refund fee. We can refuse the refund until we have received the goods back, or you have proven us that you have sent them back, whichever occurs first. You have to return the goods immediately, by all means not later than fourteen days after you have notified us about your withdrawl from the contract. This deadline shall be deemed to be observed if you dispatch the goods before t he end of the prescribed period of fourteen days. You have to bear all expenses directly related to the return of the goods. You only need to compensate any potential loss of value of the goods, if it can be traced back to in-appropriate handling by you, while checking the nature, properties and functionality of the goods. 

End of Instructions of Revocation 

Exclusions of the Right of Revocation
The right of revocation does not apply to contracts - for the delivery of goods which are not pre-fabricated, but whose fabrication requires significant individual specifications by the consumer, or goods which are clearly custom-made according to the personal needs of the consumer. - for the delivery of goods, which are quickly spoiled or expired - for the delivery of goods which are not suitable for returns after removal of their sealing due to reasons of health protection and hygiene. - for the delivery of goods, which are inseparably mixed with other goods after delivery due to their properties. - for the delivery of alcoholic beverages, whose price was arranged on conclusion of the contract, which, however, can be delivered not earlier than 30 days after conclusion of the contract, and whose current value depends on market fluctuations, which can`t be influenced by the entrepreneur. - for the delivery of audio-and video recordings or computer software in a sealed packaging, if the sealing was removed after delivery. - for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.




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